Terms & Conditions

Terms and Conditions

Welcome to Warrnambool Pokies, a online gaming platform offering real-money pokies and live dealer games (the "Platform"). These Terms and Conditions ("Agreement") govern your use of the Platform and set out the rules that apply to all users.

Acceptance of the Terms

By registering an account with us or by using any services provided on our website, you agree to be bound by these terms. Please read them carefully before proceeding as they may change from time to time.

Eligibility Requirements

To use our Platform and services, you must:

• Be at least 18 years old (or the minimum age required in your jurisdiction);
• Be of sound mind and capable of making informed decisions;
• Not be a resident of any restricted country or region;
• Provide accurate identification information to us.

Geographic Restrictions

The Platform is available for users residing in countries where online gaming is permitted. We reserve the right to restrict access based on our licensing requirements, regulatory obligations, and market restrictions. Please check our website or contact support if you are unsure about your eligibility to use the services offered by Warrnambool Pokies.

Account Registration Rules

To open an account with us:

• Fill in the registration form accurately;
• Verify your email address through a confirmation link sent by us;
• Complete any additional identity verification and Know Your Customer (KYC) requirements as requested by our support team.
• Be aware that we reserve the right to request documentation, such as passport or ID, for further identification purposes.

One-Account-Per-User Policy

Each user is allowed one account only. Opening multiple accounts without permission may result in suspension or closure of all associated accounts.

Account Accuracy Obligations

You must keep your account information up-to-date and accurate at all times. Failure to do so might lead to difficulties processing payments, bonus restrictions, or even termination of your membership with the Platform.

Account Security Responsibilities

• Choose a strong password that you don't use for other websites;
• Keep your login details confidential;
• Do not share your account access information with anyone else.

Login Credentials and Password Protection

You are entirely responsible for maintaining the security and confidentiality of your user name, password and email address. You agree to keep this information secure and confidential and you will be fully liable for any unauthorized use or transactions made using such access details.

Restricted Behaviour and Prohibited Activities

• We prohibit users from engaging in abusive behavior including spamming other users;
• No manipulative gaming is allowed.
• Your conduct on the Platform must respect our rules of fair play, as outlined within these terms.

Bonus and Promotion Rules

All bonuses and promotions have specific wagering requirements. These conditions can be found at the bottom of each promotion or by contacting support directly for further clarification.

Wagering and Gameplay Conditions

You agree that your gaming habits are solely responsible to you and understand our services may lead to losses as high as what's deposited in an account with us, you agree not hold Warrnambool Pokies liable in any form. Please only play within financial means and monitor your spending regularly for signs of problematic behavior.

Bonus Abuse Prevention

• Misusing bonuses or promotions is strictly prohibited;
• Any identified instances might result in voided winnings or terminated access to future promotional offers.

Deposits and Withdrawals

You acknowledge that we provide multiple secure payment methods via the website, as well as direct deposit options (if available) for withdrawals of real-money funds. We are not responsible for any delays caused by third-party service providers involved with transfers; fees may be associated depending on your selected method of transfer.

Verification Before Withdrawals

Before processing a withdrawal request:

• Your account must be fully verified;
• There will always need to be an active payment method linked directly from the player's personal profile section in order for Warrnambool Pokies to process any transactions (where deposit made via this platform).

Processing and Review Procedures

Our support team is responsible for reviewing all requests, whether it be deposits or withdrawals. If a query arises during processing time it may take up more than 48 hours before it can proceed further as stated here.

Responsible Gambling Expectations

• We recommend limiting your gaming session length by enabling one of our reality-check tools.
• Don't hesitate to contact support for assistance with self-exclusion if you feel like problematic behavior exists in any capacity. You also agree that this platform is intended only as entertainment and it's not guaranteed at all.

Self-Exclusion and Account Restrictions

If deemed necessary:

• Warrnambool Pokies can restrict access or ban from the website and services.
• Self exclusion may be applied for temporary or permanent duration depending on whether this comes at user initiative;

Game Fairness and RNG Systems

Our games utilize industry-standard Random Number Generators (RNGs) ensuring fair outcomes are generated consistently. Each game is thoroughly tested by independent auditors before deployment.

Technical Interruptions or Voided Gameplay

Technical issues, server downtime, or interrupted gameplay may lead to voiding of any gaming session; in such an instance winnings will be not guaranteed even though losses stand at the responsibility solely yours during access with us.

Suspension or Closure of Accounts

• Warrnambool Pokies retains discretion in deciding whether an account should remain active or what further measures to take (termination being one).
• Any reasons stated may appear public for internal investigation purposes and support team availability to give notice on such terms changes.